What Is the Second Step in the CRM Process

question 57

Multiple Choice

What is the second step in the CRM process?

• A)analyzing data
• B)developing CRM programs
• C)constructing a customer database
• D)identifying the target customers
• E)implementing programs

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Definitions:

Support Group

A gathering of individuals who share common experiences, challenges, or conditions, providing mutual encouragement, comfort, and advice.

Rape Victims

Individuals who have experienced sexual assault or rape, often requiring specific support and resources for recovery.

Program Developer

An individual or professional who plans, develops, and implements programs or projects, typically aimed at addressing specific issues or achieving certain outcomes within a community or organization.

Consultation

A professional advice or expertise given by one party to another, often in business, legal, or medical contexts.