How Can a Service Retailer Best Cope with the Problems

question 74

Multiple Choice

How can a service retailer best cope with the problems associated with the inconsistency of service?

• A)Use low prices during off-seasons to help match supply and demand.
• B)Use mass production.
• C)Emphasize quality control.
• D)Train and motivate employees.
• E)Increase staffing at peak demand times.

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Definitions:

Employee Involvement Team

A group of employees tasked with collaborating on projects or challenges to improve workplace operations or culture.

Workplace Issues

Problems or concerns that arise in the work environment, affecting employees' performance, satisfaction, and overall company function.

Functional Chimney Problem

Issues arising from the organizational structure that result in departments or functions operating in silos, hindering interdepartmental communication and cooperation.

Functional Silos Problem

A situation where departments within an organization operate in isolation from one another, which can hinder overall performance and efficiency.