Which of the Following Factors Affects Customers' Perceptions of Service

question 49

Multiple Choice

Which of the following factors affects customers' perceptions of service quality?

• A) Reliability
• B) Assurance
• C) Tangibility
• D) Responsiveness
• E) All of these

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Definitions:

Conceptual Reasoning

The ability to use abstract thinking to understand complex concepts, identify patterns, and solve problems.

Participant Observation

A qualitative research method where the researcher becomes actively involved in the community or context being studied to gain deeper insight.

Research Method

Systematic and standardized procedures for collecting and analyzing data to understand and interpret various phenomena.

Dependent Variable

In research, this is a variable that is expected to change as a result of manipulation of the independent variable.