Hector Ordered a Model Fighter Jet at a Discounted Price

question 9

Multiple Choice

Hector ordered a model fighter jet at a discounted price of $22 from a hobby catalog.However,he was charged extra $10 as shipping charges which was not mentioned anywhere on the catalog.He decided never to buy anything from that catalog again.Due to a _____,the catalog retailer lost a customer.

• A) delivery gap
• B) communications gap
• C) market gap
• D) knowledge gap
• E) research gap

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Definitions:

Negative Feedback

A process where the output of a system inhibits or reduces the process itself, often used in biological and mechanical systems to maintain stability.

Total Success

A term often used to denote achieving all set goals and aspirations without any shortcomings or failures.

Modeling

The process of learning behaviors by observing and imitating others, especially influential or authoritative figures.

Snake Phobias

An intense, irrational fear of snakes, often leading to avoidance behavior.