A Sales Associate Who Is Confronted by a Customer,whose Newly

question 52

Multiple Choice

A sales associate who is confronted by a customer,whose newly purchased DVD player does not function,should:

• A) refer the customer to several different store employees to get the issue resolved.
• B) always assume he or she knows what the customer is complaining about.
• C) allow the customer to air the complaint without any interruption.
• D) have an antagonistic attitude toward the customer.

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Definitions:

Equity Method

An accounting technique used to record investments in which the investor has significant influence over the investee, usually through ownership of 20-50% of voting stock.

Bonds Payable

Long-term liabilities represented by promissory notes issued by a company to borrow funds, repayable at a specified future date along with interest.

Unamortized Discount

The portion of a bond's issue price that is below its face value and has not yet been expensed over the life of the bond.

Straight-Line Method

A method of calculating depreciation or amortization by evenly spreading the cost of an asset over its useful life.