Retailers Can Minimize the Time Taken to Get a Problem

question 72

Multiple Choice

Retailers can minimize the time taken to get a problem resolved and increase customer satisfaction by:

• A) assuming what the customer is complaining about or what solution the customer is seeking.
• B) minimizing the personal attention given to the customer and resolving the problem abruptly.
• C) empowering the first contact employee to act quickly to solve the problem.
• D) referring the customer to several different employees to get the problem resolved.

Apply heuristics to find solutions to complex problems without guaranteeing optimality.

Distinguish between data types and their roles within a spreadsheet model.

Understand the fundamental components of the FASB conceptual framework.

Identify and describe the common forms of business ownership and their characteristics.