Providing High-Quality Service Is Difficult for a Retailer Because

question 52

Multiple Choice

Providing high-quality service is difficult for a retailer because

• A) competitors often easily duplicate the services.
• B) services availed by customers are generally tangible.
• C) most employees show a similar performance level.
• D) the quality of service can vary dramatically across stores.
• E) all employees are not involved in activities that increase customer value.

---

Definitions:

Psychoanalysis

A therapeutic method and theory of psychology developed by Sigmund Freud, focusing on unconscious processes and resolving internal conflicts.

Catharsis

A therapeutic process of releasing and thereby providing relief from strong or repressed emotions.

Repressed Feelings

Emotions that have been unconsciously blocked from conscious awareness due to being perceived as unacceptable or painful.

Electroencephalograph

A device used to record the electrical activity of the brain, often used in the diagnosis and monitoring of neurological conditions.