Which of the Following Actions Is a Way to Reduce

question 38

Multiple Choice

Which of the following actions is a way to reduce the delivery gap?

• A) Reducing instrumental support
• B) Empowering employees at the firm's lowest level
• C) Assuming what the customer is about complain
• D) Interrupting customers when they explain their problem
• E) Adopting an antagonistic approach toward customers

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Definitions:

Spike

A Spike denotes a sudden, sharp increase in metrics such as prices, demand, or network traffic, usually temporary and often in response to an event or announcement.

Customizable Products

Goods that can be modified or tailored according to customer preferences or specific requirements, often to meet unique needs or tastes.

Competitive Strategy

A long-term plan formulated by a company to gain a competitive advantage over its rivals in the industry, focusing on strengths, market positioning, and customer value.

Responsive

The capability of reacting quickly and positively to changes or demands in the environment.