From a Retailer's Perspective, Which of the Following Is a Good

question 40

Multiple Choice

From a retailer's perspective, which of the following is a good rule for resolving customer complaints?

• A) Motivate store employees to assume they know what the customer is complaining about.
• B) Interrupt customers when they are airing their complaints.
• C) Allow the customers to complain if they feel they have not been treated properly.
• D) Instruct store employees to assume what solution the customer is seeking.
• E) Encourage store employees to have an antagonistic attitude when handling customer complaints.

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Definitions:

Instructional Design Process

A systematic approach to creating educational and training programs in a consistent and reliable fashion to improve learning and efficiency.

Attitudes

Refer to individuals' settled ways of thinking or feeling about something, typically reflected in their behavior.

Basic Skills

Essential foundational skills in literacy, numeracy, and communication necessary for functioning effectively in work and daily life.

Electronic Performance Support System

A computer-based system that provides employees with immediate access to information, tools, and guidance necessary to perform tasks more efficiently.