Even Though Veronica Has Not Performed Well as a Sales

question 67

Multiple Choice

Even though Veronica has not performed well as a sales associate,she got excellent ratings on her performance appraisal because one week before she was evaluated,she made a $35,000 sale to the city water department.This is an example of the _____.

• A) excessive severity
• B) opportunity bias
• C) pitchfork effect
• D) halo effect
• E) recency bias

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Definitions:

Obsessive Thoughts

Intrusive, unwanted thoughts that often cause distress or anxiety and may lead to compulsive behaviors in an attempt to alleviate the distress.

Obsessive-Compulsive Disorder (OCD)

A mental disorder where individuals experience repetitive, unwanted thoughts (obsessions) and behaviors (compulsions) they feel compelled to perform.

DSM-5

The Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition, a classification and diagnostic tool for mental disorders used by mental health professionals.

Anxious Disorder

A category of mental health disorders characterized by excessive fear, anxiety, and related behavioral disturbances.