________ Indicates That Customers Are Committed to Purchasing Merchandise and Services

question 59

Multiple Choice

________ indicates that customers are committed to purchasing merchandise and services from the retailer regardless of competing retailers' enticements.

• A) Customer commitment
• B) Customer loyalty
• C) Customer satisfaction
• D) Customer attitudes
• E) Customer interest

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Definitions:

Levels of Analysis

Various perspectives from which social research can consider subjects, ranging from individual to societal scales.

Organizational Behavior

The study of how individuals and groups act within the contexts of organizations, and how these behaviors affect the performance of the organization.

Strategic OB Approach

The idea that people are the key to productivity, competitive edge, and financial success.

Organizational Behavior

The study of how people interact within groups, often applied to workplace environments to improve organizational performance and employee satisfaction.