Consider the Following Two Situations

question 115

Multiple Choice

Consider the following two situations.
(i) You purchase a $10 movie ticket in advance over the Internet,but when arriving at the theater,you realize that you lost the ticket.The only way to see the movie is to purchase a new ticket.
(ii) On the way to seeing a movie,you drop a $10 bill.You still can afford the movie,but you have lost the $10.
How should you,a rational person,respond to the two situations?

• A)You should still see the movie in both situations.
• B)You should respond the same way to each situation,whether it is to see the movie or not.
• C)In the first situation,you should skip the movie;in the second,you should still see the movie.
• D)In each situation,you should not see the movie.

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Definitions:

Service Dimensions

The various aspects of a service that affect the customer's perception and satisfaction, including reliability, responsiveness, assurance, empathy, and tangibles.

Restaurant Manager

A person responsible for overseeing the daily operations of a restaurant, including food quality, customer service, and staff management.

Instrumental Support

Practical or tangible aid provided to someone, often in the form of resources or services, to help them achieve goals or solve problems.

Job Setting

The environment, conditions, and context in which an individual's employment takes place, including physical location, company culture, and job role.