Sarah Noticed That Whenever She Told Her Employees That They

question 97

Multiple Choice

Sarah noticed that whenever she told her employees that they needed to improve customer service, they paid little attention. She had the strong impression that they thought they were doing a good-enough job. In this particular instance, which of the following tactics would be the most effective at breaking their complacency?

• A)Encouraging them more when she sees them doing something right
• B)Talking even more specifically about the organization's weaknesses
• C)Backing up her points with general principles rather than data
• D)Putting them in direct contact with unhappy customers
• E)Making the performance goals easier to attain

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Definitions:

Polygyny

A system of marriage that allows men to have multiple wives.

Mixed-Race Unions

Romantic or marital relationships between partners who identify as belonging to different racial groups.

1960s

A decade marked by significant cultural, political, and social changes worldwide, including movements for civil rights, environmentalism, and counter-culture.

Neglect

A form of child abuse in which the caregiver fails to provide adequate nutrition, sufficient clothing or shelter, or hygienic and safe living conditions.