The Managers at Joyce Advertising Are Proposing a Change in the Way

question 81

Multiple Choice

The managers at Joyce Advertising are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Which of the following methods for managing resistance to change is most likely to be effective in this scenario?

• A)Education and communication
• B)Facilitation and support
• C)Negotiation and rewards
• D)Manipulation and cooptation
• E)Explicit and implicit coercion

Recognize the importance of client rights and the ethical considerations in case management.

Understand the impact of case management on cost containment and the efficiency of service delivery.

Recognize the variety of settings and contexts in which case management is applied.

Understand how to find and verify solutions for linear equations.

---

Definitions:

Negotiation

The process by which parties in dispute or potential agreement discuss their differences and attempt to reach a mutually acceptable resolution.

Holder

In finance and legal terms, an individual or entity that possesses a negotiable instrument, like a check or bond, and has the right to enforce it.

Negotiable Instrument

A document guaranteeing the payment of a specific amount of money, either on demand or at a set time, with the payer named on the document.

Bearer

A person in possession of an instrument, such as a check or bond, that is not made out to a specific payee.