Horizontal Communication Refers to the Flow of Information

question 44

Multiple Choice

Horizontal communication refers to the flow of information

• A)from supervisors to subordinates.
• B)among people on the same hierarchical level.
• C)between customers and the organization.
• D)from lower-level to higher-level employees.
• E)between employees and customers.

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Definitions:

Divergent Thinking

A thought process or method used to generate creative ideas by exploring many possible solutions, emphasizing spontaneity and non-linear approaches.

Heuristic

A rule of thumb that is derived from experience and used in decision making and problem solving, even though there is no guarantee of its accuracy or usefulness.

Insightful

Having or showing an accurate and deep understanding; perceptive.

Convergent

Relating to or involving the coming together of lines, ideas, or pieces of information so they eventually merge.