Julia, VP of Operations, Was Looking for a New Direction

question 77

Multiple Choice

Julia, VP of operations, was looking for a new direction and asked Paulo to manage the reorganization of the call center, even though he was less experienced than many of the managers in that department. Paulo found that the other managers were not cooperative in giving him access to their current procedures or ideas about new ones, and he felt powerless to compel them. Julia most likely made the mistake of

• A)delegating inappropriate tasks to a junior manager.
• B)delegating responsibility without adequate authority to Paulo.
• C)"passing the buck" by blaming Paulo's performance.
• D)taking credit for Paulo's accomplishments.
• E)underestimating Paulo's capabilities.

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Definitions:

Urban Dwellers

Individuals who live in cities, characteristically dealing with a different lifestyle and challenges than those in rural areas.

Emotional Involvement

Emotional involvement refers to the extent to which an individual invests their emotional energy into a relationship, task, or issue.

Cerebral

Pertaining to the brain or intellect.

Birthrates

The number of live births per 1,000 people in a population over a given period of time.