In Trying to Make a Conflict Between Two Employees Less

question 66

Multiple Choice

In trying to make a conflict between two employees less personal and emotional, their manager asks each of them to approach the problem from a different viewpoint than their original one. This is an example of encouraging the use of

• A)cognitive conflict.
• B)affective conflict.
• C)psychological conflict.
• D)custom-made solutions.
• E)groupthink.

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Definitions:

Family Input

The involvement and contributions of family members in decision-making processes, especially regarding healthcare and personal matters.

Emotional Times

Periods characterized by heightened emotional experiences, which can significantly influence an individual's mood and behavior.

Personal Hardiness

A trait characterized by resilience, commitment, and the ability to cope effectively with stress.

Tremendous Stress

A high level of psychological or emotional strain and tension resulting from adverse or very demanding circumstances.