Which of the Following Roles Is Performed by a Customer

question 119

Multiple Choice

Which of the following roles is performed by a customer service manager who works to defuse a situation with an angry customer?

• A)Liaison
• B)Disturbance handler
• C)Negotiator
• D)Disseminator
• E)Figurehead

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Definitions:

Alphabetic Index

An organizational system where entries are arranged in alphabetical order for ease of navigation and reference.

Excludes1

A term used in medical coding indicating a mutually exclusive condition that cannot be coded together with the primary condition.

Excludes2

A term used in medical coding indicating that a condition is not included within a given category, without implying an absolute separation from related conditions.

ICD-10 Convention

An international classification system for diseases and related health problems, tenth edition, used for coding and reporting diagnoses and procedures in health care settings.