Reengineering How a Firm Performs a Business Process

question 108

Multiple Choice

Reengineering how a firm performs a business process

• A)is a tool for pulling the pieces of strategy-critical processes out of different departments and unifying their performance in a single department or cross-functional work group.
• B)is the most frequently used tool of total quality management (TQM).
• C)requires that a company have many strategic partnerships and alliances with outsiders.
• D)is typically cheaper and easier-to-do than using Six Sigma techniques to achieve the same cost savings.
• E)is usually a company's most important "best practice" for achieving operating excellence.

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Definitions:

FUTA

The Federal Unemployment Tax Act institutes a payroll levy on companies to support state employment organizations.

SUTA

State Unemployment Tax Act; a payroll tax that employers pay to fund their state's unemployment insurance.

FICA-OASDI

The Federal Insurance Contributions Act, also known as Old Age, Survivors, and Disability Insurance, is a payroll tax which finances Social Security and Medicare programs within the United States.

SUTA

State Unemployment Tax Act, which requires employers to contribute to the state unemployment insurance program.