Total Quality Management (TQM) Emphasizes All but Which One of the Following

question 89

Multiple Choice

Total quality management (TQM) emphasizes all but which one of the following?

• A) 100 percent accuracy in performing tasks
• B) continuous improvement in all phases of operations
• C) widespread adoption of industry standard operating practices
• D) benchmarking and total customer satisfaction
• E) empowerment of employees and team-based work design

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Definitions:

Controlling

The management function that involves monitoring performance, comparing it with goals, and correcting any deviations to achieve objectives.

Quantitative Forecasting

A statistical method that uses numerical data and past trends to predict future events or behaviors.

Statistical Analyses

The process of collecting, examining, interpreting, and presenting numerical data to discover underlying patterns and relationships.

Future Events

This refers to occurrences or activities that are yet to happen or take place.