Which One of the Following Is Not Something That Can

question 68

Multiple Choice

Which one of the following is not something that can be learned from doing a competitive strength assessment?

• A) factors on which a company is competitively strongest and weakest vis-à-vis key rivals
• B) whether a company should correct its weaknesses by adopting best practices and/or revamping the makeup of its value chain
• C) which of the rated companies is competitively strongest and what size competitive advantage it enjoys
• D) whether a company has a net competitive advantage or a net competitive disadvantage relative to key rivals (with the size of the advantage/disadvantage being indicated by the differences among the companies' competitive strength scores)
• E) which rival company is competitively weakest and the areas where it is most vulnerable to competitive attack

Understand the concept and importance of collaborative filtering in predicting consumer preferences.

Identify different customer touchpoints and their significance in customer service.

Comprehend the ultimate goal of delivering superior customer service and its impact on customer loyalty.

Grasp the importance of order cycle time in customer satisfaction.

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