Telling Raters That Sometimes the Work Environment and System Affect

question 42

Multiple Choice

Telling raters that sometimes the work environment and system affect job performance more than the individual employee's behavior:

• A)makes the ratings completely accurate.
• B)leads to higher ratings.
• C)has no effect on the ratings.
• D)leads to lower ratings.

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Definitions:

Mainstream Media

Media outlets that reach a wide audience and are considered traditional or conventional sources of news and entertainment.

Crisis of Consistency

A situation where there is a significant struggle to maintain uniformity and reliability in a product, service, or business practice, leading to potential customer dissatisfaction or loss of trust.

Legitimacy

refers to the perception of being lawful, proper, and appropriate within a given context, often influencing a brand's or organization's acceptance by its audience.

United Breaks Guitars

is a viral song and music video created by musician Dave Carroll, highlighting his negative customer service experience with United Airlines, focusing on the airline's mishandling of his guitar.