Some Experts Argue That Applying Total-Quality-Management Principles to Performance Appraisals

question 18

True/False

Some experts argue that applying total-quality-management principles to performance appraisals can improve them.

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Definitions:

Target Audience

The target audience is the specific group of consumers identified by marketers as the most likely purchasers of a product or service, often defined by demographic characteristics.

Behavioral Segmentation

The process of dividing a market into groups based on consumer behaviors such as purchasing patterns, brand interactions, and product usage.

Frequent-Flyer Programs

Loyalty programs offered by airlines to reward customers for their repeat business with benefits such as free flights.

Same Airline

Referring to flight bookings, services, or policies that apply when all legs of a journey are operated by the same airline company.