As Experience with Competencies Has Grown, Organizations Are Placing Greater

question 39

True/False

As experience with competencies has grown, organizations are placing greater emphasis on business-related descriptions of behaviors.

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Definitions:

Grievance Filing Rates

The frequency at which employees file formal complaints (grievances) against their employers, usually related to contract or work condition violations.

Past Practice

A term used in labor relations to refer to a customary practice that, over time, has become an accepted way of doing things despite not being formally written into a contract.

Arbitrators

Neutral third parties chosen to settle disputes outside of court, whose decisions are typically binding.

Arbitration Case

A legal dispute that is resolved outside of court by an arbitrator, whose decision is typically binding on both parties.