Managing Consumer Trust Is a Challenge for Ebusinesses

question 87

Multiple Choice

Managing consumer trust is a challenge for ebusinesses.Which of the following is a good way to build trust when working with customers over the Internet?

• A)Be accessible to communicate in-person.
• B)Be available to communicate in-person.
• C)Use customer testimonials that link to your client website.
• D)All of these.

---

Definitions:

Habituation

A mental conditioning process where the reaction to a stimulus reduces due to its repeated presentation.

Sensitization

the process of becoming more sensitive to a particular stimulus over time, particularly in the context of allergy or immune response.

Associative Conditioning

A learning process in which a relationship is formed between two stimuli or between a stimulus and a behavior.

Habituation

The process by which an organism decreases or stops its response to a repetitive stimulus over time.