Call Scripting Occurs When a Customer Service Representative Answers Customer

question 14

True/False

Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and IMing.

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Definitions:

Tariffs

Taxes governments levy on imports from abroad.

Local Firms

Businesses that operate within a specific geographic area, often emphasizing community involvement and serving local customers.

NAFTA

The North American Free Trade Agreement linking Canada, the United States, and Mexico in an economic alliance.

United Kingdom

A sovereign country located off the northwestern coast of mainland Europe, comprising England, Scotland, Wales, and Northern Ireland.