What Accesses Organizational Databases That Track Similar Issues or Questions

question 29

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

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Definitions:

Chromosomes

Chromosomes are thread-like structures located inside the nucleus of animal and plant cells, made of protein and a single molecule of deoxyribonucleic acid (DNA), responsible for carrying and transmitting genetic information.

Innovations

The introduction of new ideas, methods, or products aimed at improving processes, enhancing efficiency, or solving problems.

Technology

The application of scientific knowledge for practical purposes, especially in industry and in our daily lives.

Cultural Tools

Artifacts, symbols, and technologies that a culture creates, which play a crucial role in the cognitive development and socialization of its members.