Which of the Following Was One of the First CRM

question 32

Multiple Choice

Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?

• A) Sales management system
• B) Contact management system
• C) Opportunity management system
• D) Sales force automation system

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Definitions:

Interpret Them

The act of understanding and explaining the meaning or significance of something.

Sociobiology

A scientific field that explores the biological basis of social behavior in animals and humans.

Evolutionary Sociology

An approach within sociology that uses evolutionary theory to understand the development and variations of social structures, practices, and institutions over time.

Darwinian Sociology

An approach in sociology that applies the principles of Darwin's theory of natural selection to the study of social behavior and structures.