What Accesses Organizational Databases That Track Similar Issues or Questions

question 29

Multiple Choice

What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?

• A)Contact center
• B)Web-based self-service
• C)Call scripting
• D)Website personalization

---

Definitions:

Variables

Elements, features, or factors that are liable to vary or change within the context of a scientific experiment or research study.

Spatial Proximity

The physical closeness between objects or individuals, which can influence social interactions and perceptions of connectedness.

Interdependent

A relationship or condition in which entities rely on each other to have their needs met or to achieve a desired outcome.

Regular Basis

A term indicating that an action or activity occurs at consistent, repeated intervals.