What Is Interactive Voice Response (IVR)

question 7

Multiple Choice

What is interactive voice response (IVR) ?

• A) Automatically dials outbound calls and when someone answers, the call is forwarded to an available agent
• B) Directs customers to use touch-tone phones or keywords to navigate or provide information
• C) A phone switch routes inbound calls to available agents
• D) All of these

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Definitions:

Experimental Method

A scientific procedure undertaken to discover information or to test a hypothesis by varying conditions and observing the outcomes.

Ethical Reasons

Considerations based on moral principles that influence decisions and actions, often involving the distinction between right and wrong.

Practical Reasons

Reasons or considerations based on actual practice or use; focusing on real-life applications and consequences.

Extraneous Variable

A variable that is not the focus of a study but could influence the results if not controlled or accounted for.