Which of the Following Is Not Considered a Feature in a Contact

question 12

Multiple Choice

Which of the following is not considered a feature in a contact center?

• A) Automatic call distribution
• B) Interactive voice response
• C) Predictive dialing
• D) Automatic predictive dialing

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Definitions:

Ex Rights

Period when stock is selling without a recently declared right, normally beginning two business days before the holder-of-record date.

Stock Rights

Options granted to existing shareholders to purchase additional shares in the company at a predetermined price, usually within a short period.

Declared Right

A benefit or privilege announced by a company to its shareholders, such as the right to purchase additional shares at a determined price before the public.

General Cash Offer

A public offering of securities to all investors by a company aiming to raise capital, as opposed to a rights offering or private placement.