Speech Analytics Is the Process of Analyzing Recorded Calls to Gather

question 24

True/False

Speech analytics is the process of analyzing recorded calls to gather information. It brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise.

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Definitions:

Reverse Order

A method of arranging or presenting items so that the last becomes first and the first last.

Last-In, First-Out

An inventory valuation method where the costs of the most recently produced or purchased items are the first to be expensed.

Receiving Report

A document used to record the receipt of goods from a supplier, noting quantities and condition of the items received.

Retail Inventory Method

The retail inventory method is an accounting practice that estimates the ending inventory balance of a retailer by using the cost to retail price ratio.