Text Analytics Analyzes Unstructured Data to Find Trends and Patterns

question 60

True/False

Text analytics analyzes unstructured data to find trends and patterns in words and sentences. Text mining a firm's customer support email might identify which customer service representative is best able to handle the question, allowing the system to forward it to the right person.

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Definitions:

Operant Behavior

Behavior that is controlled or influenced by its consequences, including rewards and punishments, in the context of learning.

Immediate Reinforcers

Rewards that occur directly following a behavior, increasing the chance of that behavior being repeated.

Partial Reinforcer

A reinforcement strategy in which only a portion of responses are rewarded, aimed at strengthening behavior.

Primary Reinforcer

An innately reinforcing stimulus, such as one that satisfies a biological need (e.g., food, water, shelter).