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What Is the Process of Analyzing Recorded Calls to Gather

question 116

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What is the process of analyzing recorded calls to gather information that-brings structure to customer interactions and exposes information buried in customer contact center interactions with an enterprise?


Definitions:

Random Number Intervals

A distribution of numeric values generated by a process where each number has an equal chance of being chosen within a specified range.

Historical Records

Documents, archives, or databases that preserve past information and events, serving as evidence or reference.

Demand Frequency

The rate or interval at which a product or service is requested or required by customers.

Weekly Demand

The total quantity of a product or service that customers want to purchase over the course of a week, impacting inventory levels and production planning.

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