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What Types of Metrics Measure Customer Satisfaction

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What types of metrics measure customer satisfaction?


Definitions:

Norms

Collective expectations that members of social units have regarding the behavior of each other.

Group Structure

The arrangement and organization of individuals within a group, including roles, relationships, and hierarchies, that influence the group's function.

Cohesive

Describes a unit, group, or material that is well integrated, maintaining unity and working well together towards common goals.

Potential Performance

The capability or capacity for achieving or exceeding specified goals or outcomes, usually regarding an individual's or organization's future achievement level.

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