The Evolution of CRM Is Reporting, Analyzing, and Predicting

question 15

True/False

The evolution of CRM is reporting, analyzing, and predicting.

Understand the implications of z-values in the context of normal distributions.

Comprehend the structure and properties of a normal probability distribution.

Understand the importance and application of probability density functions.

Know the concept and calculation of a standard normal distribution.

---

Definitions:

Training Evaluation

The process of assessing the effectiveness and impact of training programs, usually involving measures of participant learning, behavior change, and organizational outcomes.

Organizational Strategy

A company's comprehensive plan to achieve long-term goals, align operations, and utilize resources effectively to gain a competitive advantage.

Behaviour Modelling

A training technique that involves demonstrating desired behaviors as a way for learners to observe and then replicate the behavior in real-life scenarios.

Role-play

A training or learning technique in which individuals simulate actions and scenarios to practice responses, improve skills, or understand different perspectives.