What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

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Definitions:

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Information provided regarding aspects of one's performance or behavior, intended to affirm strengths or identify areas for improvement.

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The process of converting information into a particular form for efficient storage, transmission, or encryption.

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The process of varying the properties of a waveform to encode information, typically used in telecommunications to transmit data.