What Is the Difference Between Customer-Facing Processes and Business-Facing Processes

question 46

Multiple Choice

What is the difference between customer-facing processes and business-facing processes?

• A) Business-facing processes are front-office processes; customer-facing processes are back-office processes.
• B) Customer-facing processes are front-office processes; business-facing processes are back-office processes.
• C) Customer-facing processes are back-office processes; industry-specific customer-facing processes are back-office processes.
• D) Customer-facing processes are back-office processes; industry-specific customer-facing processes are front-office processes.

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Definitions:

Financial Independence

The status of having sufficient personal wealth to live, without having to work actively for basic necessities. For financially independent people, their assets generate income that is greater than their expenses.

Family Of Origin

The family unit in which a person is born or brought up, which significantly influences their development and behavior.

Identity Confusion

A situation in which an individual lacks a clear and coherent sense of self, often experienced during adolescence.

Erikson

A reference to Erik Erikson, a developmental psychologist known for his theory on the psychosocial stages of human development.