What Is an Organization Performing When It Asks Questions Such

question 3

Multiple Choice

What is an organization performing when it asks questions such as "which customers are at risk of leaving"?

• A) CRM reporting technologies
• B) CRM analyzing technologies
• C) CRM processing technologies
• D) CRM predicting technologies

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Definitions:

Attentional Process

The mental activities involved in focusing on specific stimuli while ignoring others, critical in perceiving, thinking, and interacting with the environment.

Working Memory

A cognitive system responsible for temporarily holding and processing information, crucial for reasoning and the guidance of decision-making and behavior.

Long-term Memory

A type of memory that stores information over extended periods, possibly for a lifetime.

Recognition Memory

Recognition memory is a type of memory that enables individuals to identify previously encountered items, objects, or individuals, distinguishing what is familiar from what is not.