Which Question Below Represents a CRM Reporting Technology Example

question 68

Multiple Choice

Which question below represents a CRM reporting technology example?

• A) Why did sales not meet forecasts?
• B) What customers are at risk of leaving?
• C) What is the total revenue by customer?
• D) All of these

Apply target costing methods to determine desired profit and target cost per unit.

Analyze the profitability of continuing with a current production operation versus outsourcing.

Determine the relevance of costs and benefits in make-or-buy and special order decisions.

Evaluate the financial implications of dropping a product or segment based on relevant costs and benefits.

---

Definitions:

Counterproductive Work Behavior

Actions by employees that intentionally hinder organizational or team goals, including sabotage, theft, or spreading rumors.

Social Learning

The process of acquiring behaviors, skills, or attitudes through observation of others.

Cognitive Dissonance

A psychological phenomenon where an individual experiences discomfort from holding two or more conflicting beliefs, values, or attitudes, leading to a change in beliefs or behavior to reduce the discomfort.

Direct Experience

A firsthand involvement or encounter with events or conditions, allowing for the acquisition of knowledge or skills through personal participation.