What Does Customer Relationship Management Involve

question 11

Multiple Choice

What does customer relationship management involve?

• A) Analyzing and redesigning workflow within and between enterprises
• B) Managing information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability
• C) Managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability
• D) Integrating all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations

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Definitions:

Team Development

Team development involves a series of stages or processes that a team undergoes to improve collaboration, solve problems, make decisions, and achieve goals, typically including forming, storming, norming, performing, and adjourning phases.

Group Development

Refers to the various stages and processes that groups go through as they evolve, often including forming, storming, norming, performing, and adjourning stages.

Bruce Tuckman

An educational psychologist known for his model describing the stages of group development: forming, storming, norming, performing, and adjourning.

Performing

The act of carrying out or executing a task, action, or show with the intent to entertain, accomplish objectives, or demonstrate skills.