What Are Costs That Make Customers Reluctant to Switch to Another

question 198

Multiple Choice

What are costs that make customers reluctant to switch to another product or service?

• A) Support activities
• B) Switching costs
• C) Loyalty rewards
• D) Value chain activities

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Definitions:

Cost Effectiveness

An assessment of the financial viability of a project, product, or measure based on the costs incurred versus the benefits achieved.

Flexibility

The capacity to adapt to changing conditions or circumstances in a business or operational context.

Useful Output

The amount of finished product or completed service that is produced and considered of value to the consumer or market.

Special Journals

Customized accounting journals used for recording specific types of transactions in detail, such as sales or purchases.