What Is a Business Process

question 6

Multiple Choice

What is a business process?

• A)A standardized set of activities that accomplish a specific task, such as processing a customer's order
• B)Rules and policies that result in a product or service that is received by an organization's external customer
• C)Rules and policies that are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation
• D)An attempt to understand and measure the current process and make performance improvements accordingly

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Definitions:

Oil Trust

Historical term referring to monopolies or near-monopolies in the oil industry, specifically in the United States during the late 19th and early 20th centuries.

Airline Deregulation Act

A United States federal law passed in 1978 that removed governmental control over fares, routes, and market entry of new airlines, significantly reducing barriers to entry in the airline industry.

Civil Aeronautics Board

The Civil Aeronautics Board was a federal agency in the United States that regulated aviation services, including fares, routes, and schedules, before its dissolution in 1985.

Fares

The prices charged for transportation services, such as bus, train, or airplane tickets.