The Process Begins When a Customer Steps into Line and Ends

question 17

True/False

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

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Definitions:

Mutual Obligation

A situational dynamic where two parties each have duties or services they are expected to perform for the benefit of the other.

Whistleblowing

The act of exposing any kind of information or activity within a private, public, or government organization that is deemed illegal, unethical, or not correct.

Stakeholder Social Responsibility

The duty and ethical obligation of an organization to consider and respond to the needs and interests of its stakeholders, including customers, employees, and the wider community.

Social Responsibility

The practice of acting ethically while understanding your actions are part of the larger, interactive picture of your workplace, community, and world.