The Process Begins When a Customer Steps into Line and Ends

question 17

True/False

The process begins when a customer steps into line and ends when the customer receives the receipt and leaves the store.The process steps are the activities the customer and store personnel do to complete the transaction.

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Definitions:

Discrimination

The unjust or prejudicial treatment of different categories of people, especially on the grounds of race, age, or sex.

Self-fulfilling Prophecy

A belief or expectation that influences actions in a way that causes the belief to become true.

Actor/Observer Bias

The tendency to attribute one's own actions to external causes while attributing other people's behaviors to their internal characteristics.

Ingroup/Outgroup Bias

The tendency to favor individuals within our group while being prejudiced against or hostile toward those in other groups.