Differentiate Between Customer Facing Processes and Business Facing Processes

question 18

Essay

Differentiate between customer facing processes and business facing processes.

---

Definitions:

Concrete Operational

A stage in Jean Piaget's theory of cognitive development during which children (ages 7-12 approximately) gain a better understanding of mental operations, leading to more logical thoughts about concrete events.

Formal Operational

The stage of cognitive development, according to Piaget, where individuals can think abstractly and systematically.

Assimilation

The cognitive process of fitting new information into pre-existing cognitive schemas, perceptions, and understanding.

Accommodation

The process of adapting or adjusting one's cognitive structures to incorporate new information from the environment.