Jonathan Collins, a Customer Relations Manager at a Retail Firm

question 54

Multiple Choice

Jonathan Collins, a customer relations manager at a retail firm in Minnesota, has accumulated contacts with clients and suppliers throughout his years in the organization. Which of the following is a type of intellectual capital he is contributing to in this case?

• A)equity capital
• B)structural capital
• C)human capital
• D)social capital

---

Definitions:

Collaboration

The action of working with someone to produce or create something, involving mutual engagement and cooperation.

Holacracy

An organizational structure where power and decision-making are distributed throughout self-organized teams rather than being centralized in a traditional management hierarchy.

Strategize

The action of planning or devising a course of action or policy to achieve a major or overall aim.

Management Teams

Groups of individuals who work together to make decisions and oversee the implementation of those decisions within an organization.