Workforce Management Modules Draw on the Information Stored in Sales

question 87

True/False

Workforce management modules draw on the information stored in sales records that shows when peak demand occurs.

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Definitions:

Reinforcers

Stimuli that increase the likelihood of a behavior being repeated, which can be positive (adding something desirable) or negative (removing something undesirable).

Gotcha Technique

A strategy used to catch mistakes or errors, typically in a manner that is intended to be educational or corrective.

Intermittent Reinforcement

A conditioning schedule in which rules or rewards are given out or enforced irregularly.

Avoid Satiation

Strategies to prevent a reduction in effectiveness or enjoyment of a stimulus due to excessive repeated exposure.