Which of the Following Is True Regarding Customer Retention

question 25

Multiple Choice

Which of the following is true regarding customer retention?

• A)Research has proved that existing customers tend to be less profitable than new customers.
• B)The only accurate metric that calculates customer retention is the number of repeat customers.
• C)A retention strategy increases the number of loyal customers, but provides no return on investment.
• D)Attracting new customers is often more difficult and expensive than retaining existing ones.

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Definitions:

Evict a Tenant

The legal process by which a landlord removes a tenant from rental property, typically for violating lease terms or for non-payment of rent.

Unpaid Rent

This is the amount of money that a tenant owes to a landlord for the occupation of rental property and has not yet paid.

Illegal Eviction

The act of unlawfully forcing a tenant to leave their rental property without proper legal procedure or cause.

Self Help

Taking action to address a problem or situation by oneself without relying on external assistance.