An Online Retail Website Has a Low Rate of Customer

question 10

Multiple Choice

An online retail website has a low rate of customer retention. Which of the following would be the most effective way to help the company increase its retention rate?

• A)using uninvited pop-up chat to encourage customers to buy products
• B)using a CRM system to track customer behavior when they visit the site
• C)promoting the website through conventional advertising to gain visibility
• D)building seamless financial workflows

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Definitions:

Adaptation

The process by which organisms adjust and change over time in response to environmental changes.

Moro Reflex

An involuntary reflex found in newborns, which is triggered by a sudden lack of support and involves the baby spreading its arms, unspreading them, and crying, usually to embrace.

Sensory Skills

Abilities related to receiving and processing sensory information through sight, sound, touch, taste, and smell.

Stevie Wonder

An American musician, singer, songwriter, and multi-instrumentalist, noted for his contributions to Motown and his success in using music to address social issues.