Which of the Following Is True Regarding Customer Retention

question 25

Multiple Choice

Which of the following is true regarding customer retention?

• A)Research has proved that existing customers tend to be less profitable than new customers.
• B)The only accurate metric that calculates customer retention is the number of repeat customers.
• C)A retention strategy increases the number of loyal customers, but provides no return on investment.
• D)Attracting new customers is often more difficult and expensive than retaining existing ones.

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Definitions:

Hypothalamus

A region of the brain responsible for hormone production and regulation of vital bodily functions, including temperature, hunger, and thirst.

Thalamus

In vertebrates, the portion of the diencephalon that passes on selected sensory information to the cerebrum.

Cerebrospinal Fluid

A clear, colorless body fluid found in the brain and spinal cord, playing a critical role in protecting these structures and maintaining their environment.

Ventricles

Chambers of the heart that receive blood from the atria and contract to propel blood out of the heart into the arteries.