Which of the Following Is a Metric That Is Commonly

question 30

Multiple Choice

Which of the following is a metric that is commonly used in CRM?

• A)customer satisfaction index
• B)human capital return on investment
• C)turnover costs
• D)demand forecast accuracy

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Definitions:

Publicly Accessible

Refers to areas, services, or information that can be easily accessed or used by the general public without any restrictions.

Cloud Computing

The delivery of various services through the Internet, including data storage, servers, databases, networking, and software, without direct active management by the user.

Web 3.0

The third generation of internet services for websites and applications that focus on using machine learning, blockchain technology, and decentralization.

Internet of Things

A network of interconnected devices that can collect and exchange data without human intervention.